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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Heathrow products

The group "New Technologies" offers for review the products of the plant Heathrow: crates, cryoboxes, cryo-boxes, tripods, centrifuges, agitators, laboratory equipment, colony counters, microbiological accessories, mini-lamps, mini-magnifiers, shakers, dropper bulbs, pears for dropper bottles, timers
  • Cryoboxes, boxes for transportation Heathrow
    Cryoboxes, boxes for transportation
    DURAPORTER, Work 2 Store, etc.
  • Tripods Heathrow
    Tripods
    Rota-Rack, Pop-Up, etc.
  • Centrifuges, agitators Heathrow
    Centrifuges, agitators
    Gusto, MagFuge, etc.
  • Centrifuge kits, Pipette controllers Heathrow
    Centrifuge kits, Pipette controllers
    RF3000, RF1000, etc.
  • Colony counters Heathrow
    Colony counters
    eCount, etc.
  • Microbiological accessories Heathrow
    Microbiological accessories
    cell spreaders, etc.
  • Vortexes, shakers Heathrow
    Vortexes, shakers
    orbital , etc .
  • Pipetting Heathrow
    Pipetting
    pipettes, pipettes-pears, etc.
  • Mini coolers Heathrow
    Mini coolers
    -20°C, 0°C, etc.
  • Cold food accessories Heathrow
    Cold food accessories
    thermometers, racks, etc.
  • Racks, racks, holders Heathrow
    Racks, racks, holders
    TracRack, OneRack, etc.
  • Safety accessories Heathrow
    Safety accessories
    Totemax, Droplet, Duraporter, etc.
  • Sample collection tools Heathrow
    Sample collection tools
    X-TOURN, etc.
  • Accessories for sample processing Heathrow
    Accessories for sample processing
    forceps, scoops, etc.
  • Accessories for sealing, marking Heathrow
    Accessories for sealing, marking
    dispensary boxes, etc.
  • Slide Storage Heathrow
    Slide Storage
    trays, slide boxes, etc.
  • Storage Dispensers Heathrow
    Storage Dispensers
    Tubby et al.
  • Test tubes, vials Heathrow
    Test tubes, vials
    conical, for samples, etc.
  • Notebooks, timers Heathrow
    Notebooks, timers
    multifunctional , etc.

NEW TECHNOLOGIES GROUP

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